Duty Manager, Ballyconnell

We are looking for a Duty Manager to join our team!

As Duty Manager, you will play a key leadership role across all hotel operations, ensuring exceptional service standards, seamless guest experiences, and effective support for all departments.

This is a hands-on role suited to a confident hospitality professional who thrives in a busy environment and enjoys leading teams while delivering exceptional guest experiences.

Key Responsibilities:

• Support the day-to-day operation of the hotel, ensuring all departments are guest-ready and operating to the highest standards.
• Lead and support teams during busy service periods while promoting a positive and professional working environment.
• Welcome and assist guests, ensuring exceptional guest experiences at all times.
• Complete Duty Manager reports, shift handovers, and operational checklists.
• Monitor hotel presentation, security, maintenance, and compliance with Health & Safety and Fire Safety procedures.
• Support staff training, performance development, and operational standards across departments.
• Handle guest feedback ensuring guest satisfaction at all times.
• Lead daily operational briefings and communicate key guest information
• Support teams during busy service periods and foster a positive, collaborative working environment throughout the hotel.
• Support the hotel's sustainability and Green Hospitality initiatives, including reducing energy, water, and operational waste. 

The Ideal Candidate:

• Previous supervisory or Duty Manager experience within a busy hotel environment.
• Strong leadership, communication, and organisational skills.
• A hands-on, guest-focused approach with excellent problem-solving abilities.
• Ability to work calmly and professionally in a fast-paced environment.
• Flexible to work evenings and weekends on a 5 over 7 rota.
• Positive, motivated, and passionate about hospitality and teamwork.

What we offer:

• Competitive salary package, benefits & pension
• Career progression and development opportunities
• Training and Leadership support
• Supportive and inclusive workplace culture with wellbeing initiatives
• Opportunity to work within one of Ireland's leading hospitality destinations

Excellent Employee Benefits and Career Opportunities working with us:

Benefits of working with us:

• Quality Employer Award - Best in Class Expert Level 6 awarded by Irish Hotel Federation
• Outstanding Employer Gold 2026 Accreditation by Failte Ireland
• Best Workplace Ireland in Hospitality 2025 for 4th year in a Row by Great Place to Work Ireland.
• Top 20 Large Best Workplace Ireland
• Awarded Great Place to Work Special Award 2025
• Outstanding Employer Gold 2025 Accreditation by Failte Ireland
• Gold Menopause Workplace Excellence Accreditation 2025
• Menopause Excellence Workplace Best Champion Network 2024
• First Dementia Inclusive Alzheimer's Friendly Hotel in Ireland
• Investors in Diversity Bronze - Centre of Diversity
• Gold Award at Irish Accommodation Service Institute (IASI)
• Gold Awarded for our Environmental Sustainability in Tourism Industry awarded by 50 Shades Greener
• Diamond White Flag for our Leisure Club
• PGA Silver Flag for Golf Club & Club House

• Full training provided.
• Employee Discounts & Incentives
• Full nutritious meals Provided.
• Free use of Gym & Leisure Centre
• Active Employee Health & Wellbeing Programme - Yoga, Mindfulness,
• Employee assistance Programme - free confidential helpline
• Active Employee Social Club
• Company Pension Scheme
• Company Sick Pay Scheme
• Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications.

If this sounds like the role is for you... Do not hesitate to apply by contacting People & Culture Department on