Duty Manager, Ballyconnell

We are looking for a Duty Manager to join our team! As Duty Manager, you will play a key leadership role across all hotel operations, ensuring exceptional service standards, seamless guest experiences, and effective support for all departments. This is a hands‑on role suited to a confident hospitality professional who thrives in a busy environment and enjoys leading teams while delivering exceptional guest experiences.

Key Responsibilities

Support the day-to-day operation of the hotel, ensuring all departments are guest-ready and operating to the highest standards.

Lead and support teams during busy service periods while promoting a positive and professional working environment.

Welcome and assist guests, ensuring exceptional guest experiences at all times.

Complete Duty Manager reports, shift handovers, and operational checklists.

Monitor hotel presentation, security, maintenance, and compliance with Health&Safety and Fire Safety procedures.

Support staff training, performance development, and operational standards across departments.

Handle guest feedback ensuring guest satisfaction at all times.

Lead daily operational briefings and communicate key guest information

Support the hotel's sustainability and Green Hospitality initiatives, including reducing energy, water, and operational waste.

The Ideal Candidate

Previous supervisory or Duty Manager experience within a busy hotel environment.

Strong leadership, communication, and organisational skills.

A hands‑on, guest‑focused approach with excellent problem‑solving abilities.

Ability to work calmly and professionally in a fast‑paced environment.

Flexible to work evenings and weekends on a 5 over 7 rota.

Positive, motivated, and passionate about hospitality and teamwork.

What we offer

Competitive salary package, benefits&pension

Career progression and development opportunities

Training and Leadership support

Supportive and inclusive workplace culture with wellbeing initiatives

Opportunity to work within one of Ireland's leading hospitality destinations

Benefits

Quality Employer Award - Best in Class Expert Level 6 awarded by Irish Hotel Federation

Outstanding Employer Gold 2026 Accreditation by Failte Ireland

Best Workplace Ireland in Hospitality 2025 for 4th year in a Row by Great Place to Work Ireland.

Top 20 Large Best Workplace Ireland

Awarded Great Place to Work Special Award 2025

Outstanding Employer Gold 2025 Accreditation by Failte Ireland

Gold Menopause Workplace Excellence Accreditation 2025

Menopause Excellence Workplace Best Champion Network 2024

First Dementia Inclusive Alzheimer's Friendly Hotel in Ireland

Investors in Diversity Bronze - Centre of Diversity

Gold Award at Irish Accommodation Service Institute (IASI)

Gold Awarded for our Environmental Sustainability in Tourism Industry awarded by 50 Shades Greener

Diamond White Flag for our Leisure Club

PGA Silver Flag for Golf Club&Club House

Full training provided.

Employee Discounts&Incentives

Full nutritious meals Provided.

Free use of Gym&Leisure Centre

Active Employee Health&Wellbeing Programme - Yoga, Mindfulness,

Employee assistance Programme - free confidential helpline

Active Employee Social Club

Company Pension Scheme

Company Sick Pay Scheme

Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications.

If this sounds like the role is for you... Do not hesitate to apply by contacting People&Culture Department on .

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