On-site Customer Support, Cootehill

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an On‑site Customer Support specialist to work closely with account management and cross‑functional teams within the organisation to help in the provision of on‑site services, product distribution, problem solving solutions, technical support, and to maximise business opportunities for both CEC andthe end‑customer.

Responsibilities

Develop a strong working relationship with on‑site customers and provide the highest level of customer service

Delivery of products to various locations around client sites

Goods receiving to include checking, counting, and put‑away of stock

Picking and packing customer orders to agreed timeframes and order turnaround times

Management of stock levels around site to ensure required levels are maintained

Stock checks and cycle counting of products in warehouse with a pro‑active approach to maintaining stock accuracy

Work with a computerised WMS and other systems

Proactive approach to identify both problems and solutions

Support of project roll‑out, on‑going objectives, and critical customer requirements

Flexibility to perform other duties as required

Use of company vehicles and forklift

Manage project deliverables and tasks to completion within specified timeframes

Troubleshooting and fix of hardware where trained and appropriate

Perform manual repairs when necessary, in line with procedure and guidance

Install and movement of equipment as required

Work with a series of computerised systems

Skills and Experience Required

Flexible, reliable, hardworking with a positive attitude and strong work ethic

Can use own initiative and comfortable working in a fast‑paced environment

Ability to identify customer needs, sales opportunities, and passionate about providing a high level of customer service

Strong technical ability

Excellent attention to detail and accuracy

Problem‑solving aptitude

Full Irish driver’s licence desirable

Forklift experience desirable

Prior experience using stock control systems such as SAP, or similar systems

Cleanroom experience is desirable, but not essential

Strong interpersonal and communication skills

Tech‑savvy / Mechanically minded individual with experience troubleshooting software and hardware issues a distinct advantage

2‑3 years’ experience in a similar role preferred

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