APIE - Customer Service Advisor 23.5 hour Contract, Athlone

Join Our Team as a Customer Service Advisor! Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated full time Customer Service Advisors to provide advice to customers and partners in the provision of emergency vehicle/home assistance services, supporting customers across Ireland, the UK, and beyond.

At AXA Assistance, we’re committed to being there for our customers whenever they need us - every day of the week. That’s why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer:

A predictable, set roster so you’ll always know your schedule in advance

23 hours per week, operating between the hours 9am and 7pm, with shifts spread across the week, including every second weekend

After completing your training and gaining confidence in your role, there’s an exciting opportunity to work in a hybrid model, combining office and remote work

Approximate start date is 25th June 2026

Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks

What You’ll Be Doing

Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations

Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service

Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence

Manage operations efficiently, ensuring compliance with safety standards and regulations

Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement

What You’ll Bring

Excellent customer service skills

Excellent telephone manner

Appropriate qualifications / accreditations (where necessary)

Excellent written and verbal communication skills

Proficiency in English

Willingness to take initiative to solve problems

A proven ability to manage conflict and difficult customers

The ability to work under pressure and to customer deadlines

Excellent organisational and time management skills

Be a team worker

Flexibility

The ability to get things done / deliver results to agreed customer standards

What We Offer

Competitive salary 19,270 Euros plus generous shift allowance

Annual company&performance based bonus

Group Personal Pension Plan

Life assurance

Health Care Subsidy

22 days annual leave pro rata, rising to 27 days with service

AXA Employee Discounts

Education Support and learning opportunities

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - .

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