Technical Sales Manager, Shannon

Company: Failte Solar

Reports to: Sales Director

Portfolio: Full Solar Solutions Portfolio (Modules, Inverters, Batteries, Mounting Systems, EV Chargers)

Location: Onsite Shannon Ireland

Role Summary

The Technical Sales Manager at Failte Solar bridges the gap between commercial sales and engineering expertise. This role is responsible for supporting sales with deep product knowledge, designing solutions that meet installer and end-user needs, and providing technical guidance pre- and post-sale.

The ideal candidate is both technically competent and customer-focused, capable of building trust with installers, electrical contractors, and commercial clients, while supporting internal teams in delivering solar energy solutions.

Key Responsibilities

• Solution Design & Consultation

Support sales and account teams by designing solar system layouts and advising on product selection for residential, commercial, and agricultural projects.

• Technical Sales Support

Join sales meetings to explain system performance, compatibility, and installation requirements to clients.

• Training & Education

Deliver product training to installers and staff (in-person or virtual), ensuring correct use of inverters, batteries, and monitoring systems.

• Product Demonstrations

Conduct on-site or online demos for new product lines and technologies, highlighting key features and benefits.

• Technical Escalation & Post-Sales Support

Assist with troubleshooting, product warranties, and system configuration queries after installation.

• Collaboration & Feedback Loop

Work closely with Procurement and Technical Directors to feedback on installer challenges, emerging needs, and competitor product gaps.

• CRM & Reporting

Log technical support activity, training sessions, and solution proposals in Odoo CRM. Contribute to monthly sales and product performance reports.

Key Performance Indicators (KPIs)

• Volume and value of technically supported sales
• Installer training sessions completed
• Response time and resolution rate for technical queries
• Client and installer satisfaction (measured via feedback/testimonials)
• Contribution to product launches and solution rollouts

Required Skills & Experience

• Prior experience in technical sales, solar system design, or electrical engineering
• Strong knowledge of solar PV systems, inverters, batteries, and monitoring platforms
• Excellent communication skills, with the ability to explain technical topics clearly to non-technical clients
• Familiarity with CRM systems (Odoo or similar), layout tools (e.g. PV*SOL, Helioscope), and inverter platforms
• Ability to work independently and collaborate across departments
• Full clean driver's licence and willingness to travel within Ireland