Member Services Executive, Old Connaught

Member Services Executive, Dublin Are you an organised and people-focused individual who enjoys supporting members and delivering a high-quality service-user experience? Do you thrive in a role where attention to detail, relationship building, and operational support all come together?

Our client, a well-established professional membership organisation, is seeking a Member Services Executive to join their team in Dublin City. This is a fantastic opportunity to work in a collaborative, purpose-driven environment that supports members throughout their professional journey.

As Member Services Executive, you will play a key role in ensuring a smooth and positive experience for members, supporting day-to-day operations, answering complex queries, and managing memberships, while maintaining accurate records and delivering excellent service. This role offers a strong mix of programme support, member operations, and service delivery.

Core duties

Supporting the onboarding and ongoing support of members, ensuring all records and systems are kept accurate and up to date

Acting as a key point of contact for member queries, providing timely and professional support across a range of requests

Assisting with the coordination and tracking of membership activity, contributing to regular reporting and insights

Building strong relationships with individual members and corporate clients, ensuring a consistent and positive experience

Supporting internal processes linked to professional development and compliance requirements, helping ensure smooth annual cycles

Maintaining and updating internal systems and databases to ensure data integrity and ease of access

Collaborating with internal teams to support member communications and service delivery

Contributing to the effective running of the Member Services function through proactive support and coordination

Skills and experience you will need

Minimum 2 years’ experience in a service user or member support role

Strong customer experience delivery skills with the ability to communicate clearly and professionally

Excellent attention to detail and organisational skills

High level of IT proficiency, including Microsoft Office and database systems

Experience with CRM or learning management systems is an advantage

Ability to manage multiple tasks and priorities in a structured and efficient way

The ability to build trust and rapport with members and stakeholders

Flexibility and willingness to support across different tasks

What’s on offer

Salary :€30,000

Permanent

Central Dublin City location

Hybrid working model

Pension and healthcare benefits

Learning and development support

Supportive and collaborative working environment

What’s next? Please apply now by sending your CV to and I will reply to your application in due course.

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