Infrastructure Analyst, Carlow

Role Purpose The Infrastructure Systems Administrator will play a key role in the delivery, support, security, and ongoing development of enterprise ICT infrastructure services. The successful candidate will work within a larger ICT team and contribute to the administration, maintenance, enhancement, and strategic evolution of on‑premise and cloud‑based infrastructure platforms. The role requires strong technical expertise across Microsoft cloud technologies, systems administration, virtualization, networking, security, vendor management, and ICT project delivery.

Qualifications&Experience Essential Qualifications Candidates should ideally possess:

A Level 8 qualification, as recognised on the National Framework of Qualifications (NFQ), or equivalent, in: Computer Science

Information Technology

or another relevant discipline.

Candidates holding a relevant Level 7 or Level 6 qualification will also be considered. Successful candidates appointed with these qualifications will be required to complete a Level 8 qualification (supported by the organisation) within a three‑year timeframe.

Essential Experience

Minimum of 2 years’ experience in an Enterprise ICT environment working as a Systems Administrator with a strong focus on Microsoft cloud services.

Demonstrated experience in: Solution design

Solution implementation

System maintenance

Cost and billing management

3‑5 years’ hands‑on experience with relevant technologies including: Microsoft Azure

Microsoft 365 / Office 365

Azure Identity and Access Management

Exchange Online

Microsoft Teams

Active Directory

DHCP and DNS

VMware

Commvault

Microsoft certifications in relevant Azure and Microsoft 365 technologies.

Desirable Qualifications&Experience

Experience with comparable cloud technologies such as AWS.

Networking, firewall, web filtering, and application filtering knowledge and certifications such as: CCNA

CCNP

ITIL v3/2011 or ITIL v4 certification.

PRINCE2 Project Management certification.

Experience with: IPS / IDS

PAM

IAM

SIEM

Syslog technologies

Strong Microsoft Windows Server administration skills including: Windows firewalls

Security hardening

Mobile Device Management experience using technologies such as: Microsoft Intune

AirWatch

Public sector procurement experience.

Experience with ICT ticketing systems and service management.

Experience working within large ICT teams including: Service Delivery

Networking

Security

Applications

Research&Innovation

Knowledge&Skills

Strong Systems Administration and/or Networking Administration skills.

Vendor and Managed Service Provider management experience.

Excellent communication, negotiation, and stakeholder engagement skills.

Strong customer service orientation with the ability to anticipate and respond to changing business needs.

Procurement and supplier management capabilities.

ICT project management experience including planning, delivery, and coordination of technical projects.

Knowledge of ITIL Service Management methodology.

Strong analytical, troubleshooting, and problem‑solving skills.

Ability to work independently and collaboratively within multidisciplinary teams.

Fluent English communication skills, both written and verbal.

Behavioural Competencies

Effective decision‑making within a business context.

A structured, organised, and methodical approach to work.

Commitment to quality service delivery and continuous improvement.

Strong resource planning and organisational capability.

Positive and supportive leadership behaviours.

Understanding of organisational and operational business context.

Strong information management and documentation skills.

Commitment to teamwork and collaboration.

Flexibility and adaptability in response to changing priorities.

Initiative and proactive problem‑solving.

Resilience and ability to perform under pressure while managing competing priorities.

Main Duties&Responsibilities

Contribute as a member of the Infrastructure Team to the delivery and support of enterprise infrastructure services.

Manage and administer virtual server environments and cloud infrastructure platforms.

Support and maintain technologies including: Windows and Linux servers

Active Directory

VMware

SAN technologies

Commvault

Veeam

File sharing platforms

Monitoring platforms

Microsoft 365

Azure

Azure AD / Entra ID

Microsoft Teams

Dynamics 365 CRM

Dataverse

PowerApps

Network infrastructure including Juniper, Dell, and Cisco devices

Provide technical guidance and oversight to Managed Service Providers and external suppliers.

Participate in Disaster Recovery and Business Continuity planning and testing activities.

Lead and support security hardening initiatives across cloud and on‑premise systems.

Assist in the configuration and management of mobile devices through Microsoft Intune.

Support procurement activities including drafting, reviewing, and evaluating tenders for ICT services, software, and hardware.

Participate in supplier and contract management activities including risk management and performance reviews.

Track and manage ICT hardware and software assets throughout their lifecycle.

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