Mandarin HR Help Desk Associate– Penang, Baltimore

Position: HR Help Desk Executive (Mandarin Speaker)

Location: Penang, Malaysia (On-site)

Working Hours: 8:00 AM– 5:00 PM

Salary: Up to RM 5,500

Age Requirement: Max 25 years old

Job Description We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Key Responsibilities

Handle HR inquiries via chat, email, or phone in Mandarin and English

Provide support on HR policies, employee records, payroll, and benefits

Resolve issues or elevate complex cases to the relevant HR teams

Maintain accurate documentation of employee interactions

Ensure service quality and response time meet company standards

Support administrative HR tasks when required

Requirements

Fluent in Mandarin and English (spoken&written)

Minimum 1 year experience in Customer Service / Help Desk / HR support

Strong communication and problem-solving skills

Detail-oriented and able to work in a fast-paced environment

Basic understanding of HR processes is a plus

Willing to work on-site in Penang

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