Reservations Agent, Killarney

Reservations Agent— Sheen Falls Lodge, Kenmare, Co. Kerry, V93 HR27

Key Responsibilities

First Point of Contact: As the initial touchpoint for our guests, you will expertly communicate available options, rates, and itineraries, ensuring a seamless and personalised booking experience.

Reservation Management: Convert all inquiries into confirmed bookings while maintaining and updating our reservations system (Hotsoft).

Rate Management: Manage and distribute rates effectively through our Channel Manager (D-Edge), ensuring optimal pricing and availability.

Customer Relations: Cultivate and maintain strong relationships with our guests, providing exceptional service and attention to detail at all times.

Candidate Profile

Experience: Minimum of 1 year in a similar position within a 4 or 5-star hotel environment.

Technical Skills: Proven proficiency in Microsoft Word, Excel, and Outlook. Knowledge of booking systems and CRM software is essential. Familiarity with the Hotsoft booking system is highly desirable.

Language Proficiency: Must be a fluent English speaker with excellent written and verbal communication skills.

Interpersonal Skills: Strong networking and interpersonal abilities, with a focus on customer satisfaction.

Working Hours This role requires flexibility with daily 8‑hour shifts, rostered up to 8 pm. You will work 5 shifts over a 7‑day period, including Saturdays, Sundays and bank holidays.

Employee Benefits

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts, including at our sister properties in Cork, Dublin, and Wicklow

Employee recognition awards and appreciation days

Free golf at Ring of Kerry Golf Club

Employee gym provided

Cycle‑to‑work scheme

Work anniversary acknowledgement and reward

Employee birthday celebrations&reward

Employee referral bonus

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/right to live and work without restriction in Ireland.

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