Front Desk Receptionist, Kenmare

Job Description

Job Title: Front Desk Receptionist
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reception
Reports To: General Manager & Reception Manager
Employment Type: Full-Time

Responsibilities:

Greet and welcome guests with warmth and professionalism.Manage check-ins and check-outs, ensuring accuracy and attention to detail.Respond to guest inquiries and requests both in person and via phone or email.Coordinate with other hotel departments, namely housekeeping, porters and Reservations to ensure seamless service.Handle guest complaints or concerns promptly and professionally.Maintain the cleanliness and organisation of the front desk area.Process payments and maintain accurate records of transactions.Provide guests with information about hotel amenities, local attractions and services.Uphold the hotel's standards of appearance, conduct and confidentiality at all times.

Qualifications

Proven experience in a front desk or guest service role, preferably in a luxury or five-star setting.Proficiency in hotel software systems (, Guestline, Opera, Hotsoft or a similar PMS).Exceptional interpersonal and communication skills.Fluency in English.Impeccable grooming and professional presentation.Ability to multitask in a fast-paced, high-pressure environment.Degree or diploma in hospitality is a benefit but is not essential.

Additional Information

Work Environment & Benefits:

Competitive WageUse of our pool/ gym facilities Discounted rates at Park Hotel Kenmare Discounted rates at other R&C properties Complimentary on-site parking Excellent training and development