Reservations Agent, Killarney

O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants&Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence.

The O'Donoghue Ring Collection is currently recruiting for an experienced Reservations Agent to join our team located in Killarney. We are looking for an individual with passion, drive, and enthusiasm for the role, someone with a proven track record in a similar position, and the ability to work within a team. The candidate will be required to work 5 shifts per week including weekends.

What you’ll do

Process reservation bookings for the collection of hotels by both email and phone.

Thoroughly investigate any no-shows with each Reception desk.

Ensure that all sales opportunities are maximized.

Ensure all guest requests are communicated to all departments.

Update hotel availability and constantly update the reservations system.

About you

Previous experience in an associated role is an advantage.

An organised professional.

Passionate about customer care.

Must have fluent written&spoken English.

Benefits

Competitive salaries.

Discounts on hotel stays, special staff rates across the collection, and special Family&Friend rates for accommodation.

Discounts on dining, discounts for all food outlets in 4 hotels and the individual restaurants and bars.

Meals on Duty provided in our refurbished canteens.

Free coffee on Duty in our refurbished canteens.

Discounts for takeaway, further discounts for takeaway teas&coffees for staff members.

Career progression with a clear path for interested employees.

Employee fitness with free access to our leisure centre and family discounts for membership.

Employee wellness programme available to all staff and discounts on luxury spa products and treatments.

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