Reservations Agent, Kenmare

Position Summary

Park Hotel Kenmare is seeking a polished, service-driven, and detail-oriented Reservations Agent to join our luxury hospitality team. As the first point of contact for many of our guests, the Reservations Agent plays a vital role in delivering the exceptional standards of service synonymous with Park Hotel Kenmare, Relais & Châteaux, and Michelin Key distinction.

The successful candidate will provide a seamless and personalised reservations experience, ensuring every guest interaction reflects warmth, professionalism, discretion, and genuine Irish hospitality.

Key Responsibilities

Guest Reservations & Enquiries

• Handle all room reservation enquiries via telephone, email, online channels, and third-party booking platforms.
• Provide knowledgeable and personalised recommendations regarding accommodation, dining experiences, spa offerings, and local attractions.
• Accurately input, update, and manage reservations within the hotel PMS and booking systems.
• Ensure all guest profiles, preferences, special requests, and VIP details are recorded with precision.
• Maximise room occupancy and revenue opportunities through effective upselling and promotion of hotel packages and experiences.

Guest Experience

• Deliver exceptional guest service in line with five-star luxury hospitality standards.
• Build strong rapport with guests to create memorable and personalised experiences prior to arrival.
• Coordinate closely with Front Office, Concierge, Housekeeping, Spa, and Food & Beverage teams to ensure seamless guest journeys.
• Respond professionally and efficiently to guest requests and reservation amendments.

Administration & Operations

• Prepare daily arrival reports and reservation updates for operational departments.
• Manage check ins and check outs in the absence of the Duty Manager or Guest Relations.
• Maintain excellent knowledge of hotel facilities, room categories, seasonal offers, and local experiences.
• Ensure compliance with all hotel policies, data protection standards, and reservation procedures.
• Assist the Reservation & Events Manager with group bookings, special events, and bespoke guest itineraries where required.

Candidate Profile

The ideal candidate will possess:

• Previous experience in reservations, front office, or guest relations within a luxury hotel environment.
• Excellent written and verbal communication skills.
• A warm, professional, and guest-focused approach.
• Strong attention to detail and organisational skills.
• The ability to multitask and work effectively in a fast-paced environment.
• Confidence using hotel property management systems and reservation platforms.
• A strong understanding of luxury hospitality and personalised service.
• Flexibility to work shifts, weekends, and holidays as required.

Some Of Our Benefits:

• Competitive & generous rate of pay.
• Discounted rates on rooms at Park Hotel Kenmare and other Relais & Chateaux properties.
• 50% off Food and Beverages/ 30% off spa treatments & 20% off spa products.
• Free use of spa/ gym facilities.
• Excellent Training and Personal development.
• Complimentary healthy meals whilst on duty.
• Complimentary on-site parking.