Turndown Assistant (Evening Shifts), Killarney

Main Purpose of Job:

To ensure that guests in their allocated section of rooms receive friendly and efficient service. The assistant is responsible for ensuring allocated sections of public areas are cleaned to the highest standards and in line with the hotel's procedures. The role requires communication in English, using the guest's name, and adhering to company grooming standards. The assistant must be trustworthy and honest and take pride in their job.

About The Role

Main Duties:

• Maintain the cleanliness standards set down by the hotel and Leading Hotels of The World.
• Responsibility for the daily servicing of allocated bedrooms, public areas, and bathrooms.
• Handle and use cleaning equipment and chemicals in line with health and safety guidelines.
• Communicate hotel services to guests when requested.
• Ensure a high standard of personal hygiene and grooming in line with the hotel's standards.
• Observe all rules and procedures.
• Ensure that all equipment and materials are not left in a hazardous state.
• Turn over any lost and found property and log it correctly.
• Deal with guest complaints and questions appropriately.
• Always maintain Leading Hotel Standards.
• Attend any meetings and training sessions required by Management.
• Always speak English while on duty.
• Use the guest name.
• Always be friendly and smile while on duty and acknowledge guests when in contact.
• Be in full uniform when on duty and comply with grooming standards.
• Comply with hotel policy and procedures and security procedures regarding access to rooms.
• Be vigilant and security aware while on duty.
• Always comply with Health & Safety Standards.
• Report any accidents and follow hotel procedure.
• Comply with mobile phone and jewellery procedure.
• Carry out laundry duties.
• Deliver guest laundry to bedrooms.
• Deliver any letters or turndown gifts to the rooms when requested.
• Carry the accommodation telephone and deal with any phone requests that may arise.
• Lock up all stores and key press at the end of the shift and give the accommodation keys to reception.

Other Duties:

• Participate in fire and accident drills.
• Complete any other reasonable duties as directed by management.
• Attend department meetings and training sessions such as departmental training, Fire, Safety, Customer care, Manual Handling and any other training as directed by Management.
• Be familiar and have read the Safety Statement for The Killarney Park Hotel.

Working Hours:

As per the schedule provided, including weekends and public holidays, based on operational requirements.

Working Conditions:

This role involves physical work, long periods on your feet, and working with cleaning products and equipment. It requires excellent time management, discretion, and attention to detail. Accommodation Assistants are key to delivering a comfortable and luxurious guest experience.

Required Criteria

Skills Needed

About The Company

We are an independent, family-owned hotel with a story that started in the 1930s when Marie O'Sullivan, just fourteen years old, began working in her aunt's guesthouse (which she eventually bought and ran herself.)

That spirit of hard work, resourcefulness, and determination still guides everything we do today. Being family-owned means we can make decisions based on what is right—for our guests, our team, our environment, and our community—not just what is profitable. 

We believe that true luxury is not about being flashy or formal. It is a much quieter, warmer, kinder thing. It is about creating a place where people feel genuinely welcome and cared for, and that starts with how we treat one another.

Company Culture

What we stand for matters

Working at The Killarney Park means joining a team that values bravery, authenticity, and belonging.

• Being Brave

means speaking up with new ideas, taking ownership of your role, and doing things the right way even when it is challenging. 

• Being Authentic

means bringing your real self to work. We do not want you to follow scripts or put on a fake smile; we want your natural warmth to shine through. 

• Creating Belonging

means making sure everyone feels welcome and valued - our guests, and your teammates, too. 

These are not just nice words. They guide how we show up, how we work, and how we make a difference every day.

Company Benefits

Working at The Killarney Park means being part of a close-knit, five-star team that values warmth, professionalism, and genuine hospitality. We’re proud to support our people with meaningful benefits, learning and development opportunities, and a positive, respectful workplace culture.

Perks of Being Part of Our Team:

• Learning & development programmes to grow your skills and career

• Team parking

• Complimentary meals while on duty

• 50% off spa treatments and 20% off spa products

• Special off-peak accommodation rates for friends and family

• 50% off meals in the restaurant or bar

• 10% off orders in Luna Coffee & Wine

• Team Charity Day participation

• Bike to Work scheme

• Monthly team social events and a full yearly social calendar

• Monthly reward and recognition scheme

• €500 Team Referral Scheme

At The Killarney Park, your career journey matters.

Employee development programs, Employee discounts, Free parking, Cycle to work, Free work laptop, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App

Salary

Not disclosed