Senior IT Field Engineering, Clonmel

The primary objective for a Unitec Senior IT Field Engineer is to provide our clients with expert advice based on the standard that we have set for client infrastructure, security and maintenance. The goal is to achieve optimal performance through a detailed analysis of gaps in the client environment that could pose potential risks and implementing fixes for these key areas. This requires a proactive approach to finding and resolving issues and vulnerabilities in the client’s environment.

Key Responsibilities

Maintenance of critical Network Infrastructure

Firewalls, Switches, Wireless Controller and Access Points

Servers (on-Premise and Cloud)

PBX

NAS and Cloud Storage

Backup Solutions

MDM Solutions

Endpoint Security

UPS

Hyper‑V / VMware

Security Review

Firewalls, Switches, Wireless Controller and Access Points

Firewall Policies and Security Profiles

MFA for VPN

ACL’s configured on Switches, Port Configuration and VLAN Segregation

Core routing, EIGRP

SD‑WAN, IPsec VPN

Wireless Configuration and Authentication (WPA and RADIUS)

Servers (on-Premise and Cloud)

Patching

Administrative Users

Remote Access

AD Review, Accounts (Disabled users), Forest Function Levels, AD Services.

NAS and Cloud Storage

Endpoint Security

AV Definitions and Updates

Unwanted Applications– Torrenting, Games, additional PUA

Modern Workplace (M365 Policies and Configuration)

Email Security

Device patching and compliance

Site Administration

Ability to document the site in great detail (using a pre-configured template):

All critical information relating to client sites need to be documented, this ensures that any engineer can review the document and have an immediate knowledge benchmark for the technology used at an individual site

Updating of site KB’s and processes:

3 rd Party Applications and operational processes for sites that are non-standard such as Ticket requests for users to have VPN Access for specific applications, Vendor Access, Resolving issues for a specific Application on-site.

Updating of Passwords and Configurations in ITGlue:

All passwords should be up to date and any site configuration should be updates as/when a change occurs, we should also remove legacy data or label it for ease of reference.

Regularly update site photos (If/When changes are implemented)

Provide Site updates and report back to Service Desk Manager, Account Manager and Client:

Engineers are required to highlight concerns or issues on-site to the Account Manager and SDM to ensure this is raised with the client.

Make recommendations based on in-depth review and analysis of the site and all related infrastructure, processes and potential issues.

Liaise with company contact on urgent changes or implementations:

Firewall upgrades

Server maintenance

Cable Cleanup, Network cabling

Planned Downtime

Requirements

Operational knowledge of servers, switches, firewalls and Cloud solutions

Operational knowledge of IT applications, processes, software, and equipment

Strong organizational and client service skills

Skill in planning and preparing written communications

Ability to work in a team and communicate effectively with clients

Service awareness of all key IT services for which support is being provided

Understanding of support tools, techniques, and how our technology stack is used to provide IT services

#J-18808-Ljbffr