Customer Service Executive, Cork

Customer Service Executive (2 Opportunities) Location : Hybrid (Killorglin, Co. Kerry)

3 Days Hybrid (if within commuting distance) | Once Monthly Onsite (if based further away, post-onboarding)

1 Permanent Role | 1 Fixed-Term Contract (12-Month Maternity Leave Cover)

About the Role We are currently seeking two Customer Service Executives to join a dynamic and customer-focused team supporting clients across the healthcare sector. These opportunities include one permanent position and one 12-month maternity leave contract.

This is a fantastic opportunity to play a key role in delivering high-quality service, ensuring a seamless customer journey from initial enquiry through to order fulfilment.

Based in Killorglin, this role offers a flexible hybrid model— with 3 days onsite for those within commuting distance, or once-monthly onsite attendance for those located further afield following the onboarding period.

You will be at the heart of customer operations, combining strong communication, accuracy, and problem-solving skills to support both customers and internal teams.

Key Responsibilities

Deliver exceptional customer service across phone, email, and online channels

Manage customer queries with professionalism, empathy, and efficiency

Accurately process orders, quotations, returns, and purchase orders

Maintain high levels of data accuracy to support smooth operations

Proactively communicate with customers regarding order updates, delays, or issues

Collaborate with internal teams including sales, purchasing, accounts, IT, and warehouse

Support the sales team with administrative tasks such as quotations and order processing

Contribute to achieving team KPIs and supporting month-end activities

Identify process improvements and support continuous improvement initiatives

Participate in quality and compliance processes, including QMS and ISO standards

About You

Previous experience in a customer service role (healthcare or medical device sector an advantage)

Excellent communication skills with a professional and empathetic approach

Strong attention to detail and high level of accuracy

Ability to manage multiple tasks in a fast-paced environment

Calm, resilient, and solutions-focused when handling customer queries

Strong problem-solving skills with a proactive mindset

Proficient in Microsoft Office, particularly Excel

Self-motivated with the ability to work independently and as part of a team

Why Apply?

Flexible hybrid working model with strong work-life balance

Opportunity to work within the growing healthcare sector

Collaborative and supportive team environment

Opportunity to contribute to continuous improvement and operational excellence For a confidential discussion and more information, please contact:



021 2427110

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