Retail Store Manager (38 hours) - Dublin, Dublin Pike

Who We Are Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Role Overview We are looking for a Manager who can lead a high‑performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. The role requires a passion for customer service, an ability to achieve sales targets, and a genuine love for working with customers.

Major Accountabilities

Drive and motivate your team to achieve individual and store targets

Lead by example on the shop floor and back of house

Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention

Manage the execution of the retail game changer in your store

Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency

Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results

Co-ordinates rota and store scheduling

Minimises losses implementing, monitoring, and tracking all procedures of loss prevention

Accountable for maintaining health, safety and environmental standards in store

Manages in store HR operations– recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team

Deals with enquiries and an escalation route for customer complaints

Proactively share internal and external feedback to Senior Management

Perform any other duties as required from Senior Management

Requirements for Success

Team player

Proven people management and leadership experience

Previous retail experience desirable

Demonstrate customer service skills

Knowledge of loss prevention procedures

A passion for retail and achieving sales targets, with high knowledge of retail KPIs

Desire to learn

Ability to perform basic maths and general retail operational processes

Knowledge of POS register systems

Excellent attention to detail

Effective communication skills

Fluent in English

Knowledge of the retail market/consumer trends

Comfortable with being remotely managed

Flexible work schedule including weekends and holidays

Additional Benefits

Competitive compensation

Potential to earn more through our Retail Bonus Scheme

Great development opportunities

Inclusive working environments across all our European locations

Generous staff discount

Project involvement across our European region

Flexible uniform package

Equal Opportunity Employer New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

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