IT Support Administrator (all genders) - Vietnam based, Dublin Pike

Hrs As a Company HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting‑edge ecosystem, enabling seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check‑in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2‑click book‑to‑pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data‑driven focus delivers value‑added services and high‑return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

Business Unit We are looking for an engaged and skilled IT Support Administrator (m/f/d) to strengthen our Corporate IT department. In this role, you will provide high‑quality technical support to our employees while contributing to the administration and improvement of our IT infrastructure. The ideal candidate combines strong customer service skills with solid technical expertise and a proactive, solution‑oriented mindset.

Challenge

Provide Level 2 technical support for client hardware, mobile devices, and peripherals

Troubleshoot hardware, operating system, software, and connectivity issues

Handle incident escalations from the Service Desk and ensure timely resolution

Support users onsite and remotely, maintaining a strong customer service focus

Manage onboarding and offboarding (accounts, devices, permissions) on site in our Vietnam offices

Support administration of Active Directory / Entra ID, including user and group management

Assist with Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive)

Contribute to basic network support, including LAN/WAN/Wi‑Fi troubleshooting and VPN access

Assist with endpoint security, patching, and compliance using Intune

Participate in infrastructure projects such as system upgrades, rollouts, and office IT deployments

Collaborate with senior engineers on improving system reliability and performance

Drive root cause analysis and help reduce recurring issues

Maintain documentation of solutions, processes, and IT assets

For this exciting mission you are equipped with…

5+ years of experience in IT support or IT administration

Strong troubleshooting skills for Windows operating systems and PC hardware

Good understanding of networking concepts (TCP/IP, DNS, DHCP)

Experience administering Microsoft 365 and user environments

Familiarity with Active Directory or Entra ID

Ability to work with ticketing systems and follow ITIL‑based processes

Knowledge of endpoint management platforms (Intune, or similar)

PowerShell or scripting experience

Strong communication and customer service mindset

Analytical thinking and structured problem‑solving capability

Ability to handle both operational support and infrastructure tasks

Documentation‑focused working style

Proactive, adaptable, and eager to learn

Fluent English skills are a must have

Location, Mobility, Incentive

Competitive Pay: Attractive salary package with a 13th‑month bonus and reward bonus

Hybrid Working Model: Embrace flexibility of working from both home and office that supports better work‑life balance and boosts productivity

Recognition that Matters: We celebrate your milestones with meaningful rewards and long‑term commitment opportunities (after 2 years, 5 years, 10 years, etc. of service)

Comprehensive Benefits: Private health insurance for you and family members, plus full statutory coverage (social, health, unemployment)

Time to Recharge: 18 days of paid leave per year, including sick days

Continuous Growth: Dedicated learning budget, access to Udemy, English classes, mentoring, and global workshop/business forum opportunities

Support for Your Day‑to‑Day: Meal and parking allowances to keep life simple

Culture That Empowers: Company trips, year‑end celebrations, structured quarterly team bonding, culture activities for cross‑team collaboration – because strong teams drive meaningful outcomes

Refer and Earn: Generous referral bonus for every successful hire you bring in

Location: Anna Building, District 12, Ho Chi Minh City

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