Team Manager - Residential Technicians, Dublin Pike

We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyonehome safely, and caring about your wellbeing.

The Role Daily oversight and management of crews working on Residential Virgin Media contracts throughout Connacht with a view to maximising core KPI’s and adherence to quality and H&S standards and ensuring client satisfaction with services provided by Actavo.

Responsibilities

Allocate daily workload to crews throughout Connacht

Monitor completion throughout the day

Identify jobs in jeopardy and endeavour to optimise completion

Identify training needs and areas of improvement

Front line response to client queries

Compile daily and weekly timesheets

Adhere to and maintain compliance with all Health and Safety procedures within your work.

Requirements

Previous related experience leading a team of Installers

A full driver’s license is required

Intermediate understanding of VM Network operation and signal flow preferred

Computer literate– intermediate knowledge of Microsoft Word and Excel

Excellent communication skills required

Ability to work flexible hours and overtime when necessary

Benefits

Pension plan

Life assurance– 4 times your annual salary

Employee assistance programme

Refer a friend scheme

Maternity pay

Educational assistance

Career progression opportunities

Long Service Awards

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