Customer Service Advisor, Dublin Pike

Excel Recruitment is looking for an experienced Customer Service Advisor for our client in Dublin. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.

Key Responsibilities

Responding to customer inquiries through our online helpdesk platform

Handling customer questions in-store via phone and WhatsApp

Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance

Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand

Assisting the online team with content updates and website tasks during quieter times

Assisting the dispatch team with order packing and shipping

Utilising our Order Management System, connected to Shopify, to process and manage online orders

Keeping detailed records of order progress and stock levels

Overseeing and processing returns and exchanges efficiently

Requirements

Previous experience in a customer service or retail support role is preferred

Familiarity with CRM tools and eCommerce platforms would be beneficial

Fluent written and spoken English with strong communication skills

A go getter with a willingness to learn

Ability to multitask across customer queries, dispatch coordination, and content support

If you would like to apply for this Customer Service Advisor, please upload a CV using the link below. If you have any questions, you may contact Laurence on 01-8717605. For similar live positions, please see the Excel Recruitment website.

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