Senior Pensions Administrator - DB Client Services, Dublin Pike

Are you an experienced pensions professional with a background in

Defined Benefit (DB) scheme administration ? Ready to take the next step in your career with a global leader in retirement and investment solutions? Mercer is seeking a

Senior Client Servicing Pensions Administrator

to join our expert team in

Cork or Dublin , delivering outstanding service to some of our most high-profile clients. What can you expect

As a senior member of the pensions administration team, you will be the primary contact for clients with complex defined benefit (DB) schemes. This role offers responsibility, variety, and the opportunity to make a measurable impact by delivering timely, accurate administration and pragmatic guidance. You will combine deep technical DB expertise with strong client relationship skills, consistently meet SLAs and regulatory deadlines, mentor and develop junior colleagues, contribute to governance and process improvements, and lead or support ad-hoc projects.Report to

Team Manager Team size

Circa 11 Administrators and one Team Manager We will count on you to

Manage a portfolio of premier Defined Benefit (DB) pension scheme clients as the primary day-to-day contact, delivering a consistent, high-quality service that meets client-specific service levels and compliance deadlines. Mentor and develop junior members of the client service team through on-the-job coaching, and structured training.Provide technical guidance and quality assurance on complex cases, to ensure strict compliance with agreed procedures. Lead or contribute to governance activities: internal audits, remediation tasks, data quality and projects. Identify opportunities to streamline processes, reduce manual effort, improve controls and enhance client experience - drive implementation of agreed process improvements.Present quarterly and annual administration reports at Trustee meetings. Support the DB Client Service team manager in daily running of the team, including workload allocation, quality controls and risk management. What you need to have

Minimum of 5+ years' experience in defined benefit (DB) pension administration Excellent organisational skills with the ability to prioritise workloads and meet tight deadlines Strong verbal and written communication skills with a proven record of delivering high-quality customer service Collaborative team player with a flexible approach to workConsistently positive and proactive attitude that promotes a supportive team environment High level of accuracy and attention to detail Excellent analytical and problem-solving skills Fluent English required What makes you stand out

Relevant industry qualifications (e.g., QFA, RPA, IIPM) Excellent knowledge of pensions legislation and regulations applicable to DB schemes Expert knowledge of public-sector scheme management Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

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