Customer Support Specialist | Multilingual with French and …, Cork

Hours of operation:

Between 8am to 5pm across the full week Mon-Sun (subject to change)

If you enjoy complex problem solving and would love to advance your technical support skills, including gaining expertise in APIs, expanding fraud detention skills, then you will love this job!

We are currently looking for passionate Customer Support Specialists to join our growing Cork team, supporting one of our most exciting clients– a giant in the fintech industry.

As a Customer Support specialist in the fintech industry, every day will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, research, and identify issues. You will be a point of reference and trust for them. Talking on the phone or via email with different people and facing different situations, you’ll have the opportunity to improve your communication and problem‑solving skills day by day.

You will be part of a friendly, smiling, and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

We provide regular internal training sessions to help you expand your knowledge in various key areas such as language skills, presentation skills, Google Sheets, and more.

We value internal growth and offer frequent opportunities for career advancement, especially in quality assurance and leadership positions.

What we offer:

Performance‑based bonus

Opportunity to advance your career

Great rewards for referring your friends

Multilingual exposure: improve your spoken and written language skills

Inspiring and fun environment. Our offices are known for their innovative, fun, and pleasant design. Enjoy our "relax" and "play" areas as well as our onsite gym

Community projects. Want to make the world a better place? We run CSR events all year long

Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package

Bike‑to‑work tax relief

Maternity and paternity leave

Access to GP care and an occupational health advisor

We believe your individual background, perspective, and experience is a strength for our business and can help us create the ideas of tomorrow.

What we NEED you to have:

Fluent level of English AND French

Great communication skills with strong customer focus

Self‑driven and result‑oriented

Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones

What we would LOVE you to have:

Previous customer support experience and phone support experience is great to have but not required

An interest in all things tech!

Relocation Package

The role is Ireland based. Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture.

Keep Calm&Relax. We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland.

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