Production Support Specialist, Cork

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact

As a Production Support Specialist, you will be part of a customer-focused support team delivering reliable and professional technical assistance for enterprise software solutions. This role is ideal for individuals who enjoy detailed technical analysis and structured troubleshooting across product functionality, system configurations, and customer environments.You will act as a trusted point of contact for customers, ensuring issues are accurately captured, technically assessed, and progressed efficiently—directly contributing to a consistent, high-quality support experience. What The Role Offers

Hands-on experience supporting enterprise-scale applications and integrations Exposure to live customer production environments and system interactions Opportunities to strengthen technical diagnostics and troubleshooting skills A collaborative team environment with access to experienced engineersA role combining technical problem-solving with direct customer engagement Hands‑on experience with EDI, messaging platforms, and data integration concepts using OpenText B2B Integration Essentials (formerly Freeway) What You Need To Succeed

1–3 years’ experience in a technical support, service desk, or customer‑facing technical role Strong analytical and problem‑solving skills with a methodical troubleshooting approach Ability to interpret technical symptoms and relate them to system or configuration behaviour Clear communication skills for explaining technical findings to both technical and non‑technical audiencesExperience using incident or case management systems and supporting customers via phone and written channels Strong organisational skills, a proactive team mindset, and commitment to customer service One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach foster collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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