Customer Support Specialist (Multilingual with German and …, Cork

Customer Support Specialist (Multilingual with German and English) I Fintech I Cork (m/f/d)

Location: Cork, Ireland | Date posted: 28.04.2026 | Company: TELUS Digital Description Location:

Onsite in Cork, Ireland Salary:

€35,900 gross p/a + performance bonus + one time €1000 gross sign on bonus Hours of operation:

Between 8am to 5pm across the full week Mon-Sun (subject to change) We look for:

Customer Support Specialists passionate about complex problem solving, including APIs, fraud detection, and technical support skills. As a Customer Support Specialist in the fintech industry, you will be the face of one of the world’s top payment processing brands. You will help users investigate, research, and identify issues. You will be a point of reference and trust for them. Talking on the phone or via email with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day.You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you. We provide regular internal training sessions to help you expand your knowledge in various key areas such as language skills, presentation skills, Google Sheets, and more. We value internal growth and offer frequent opportunities for career advancement, especially in Quality assurance and Leadership positions.What we offer:

Performance-based bonus Opportunity to advance your career Great rewards for referring your friends Multilingual exposure: improve your spoken and written language skills Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gymCommunity projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package Bike-to-work tax reliefMaternity and paternity leave Access to GP care and an occupational health advisor What we NEED you to have:

Fluent level of English AND German Great communication skills with strong customer focus Self-driven and result-orientated Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones What we would LOVE you to have:

Previous customer support experience is preferred (phone support experience is great to have but not required) An interest in all things tech! Relocation Package

The role is Ireland based. Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture. Keep Calm&Relax. We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland. Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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