Supply Chain Team Lead (Customer Service), Dublin Pike

Who We Are Catalyx is a machine vision and automation company that integrates technology and people to help global manufacturers and logistics companies achieve next‑generation levels of quality and throughput. For over thirty years, the minds behind Catalyx have been at work maximizing operational processes across highly regulated industries by inventing new technology applications and supporting companies with technical experts. With 9 global offices, over550 team members, and 3,000 projects under our belt (and counting), we have the capabilities and reach to solve unique process problems at scale – and the vision to keep doing what’s never been done before. For more information visit .

Catalyx is a trusted partner in delivering world‑class lifecycle services to regulated and high‑risk end markets. With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success. As part of this commitment, we are continuously developing our on‑site teams to support the advancement of customer operations.

Responsibilities

Act as Team Lead for the Catalyx Customer Service Team based on the customer site.

Provide 1 to 1 engagement and monitor employee performance.

Managing the day to day activities and coordination of Customer Service Coordinators

Act as Escalation Point for any issues within the Customer Service Team.

Co-ordinate and maintain the sales order entry processing function– orders, acknowledgements, invoicing, credits etc.

Dealing with queries from Customers or Sales Team in a timely manner

Provide support to commercial Team with timely responses to enquiries

Be familiar with Products and Processes to facilitate swift responses to customer enquiries.

Participate in regular business reviews, conference calls and face to face, based on defined customer portfolios

Liaising with Distribution to ensure accuracy regarding schedule adherence

Liaising with Manufacturing to ensure accuracy regarding schedule adherence

Liaising with commercial, manufacturing finance and Financial Shared services and to ensure accuracy regarding material and customer master set ups

Maintaining accuracy on customer forecast information to support all planning activities

Maintain accurate and organized customer files for all orders, business reviews etc.

Timely preparation of weekly/monthly metrics as set out by site management

Ensure full compliance with regulatory requirements.

Ensure Quality and EHS policies and procedures are adhered to at all times

Any other duties as required from time to time by your Manager

Requirements

Third level Diploma / Degree in business or technical field preferably Supply Chain management

Previous experience in a Customer Services role within a Pharmaceutical and Supply chain environment.

Thorough knowledge of the Logistics Supply chain management model and the ability to interact and manage freight forwarders effectively

Understanding of Forecasting and Supply and Demand Supply Chain models

Strong communication and interpersonal skills with an ability to influence in a positive manner

Excellent organisational and planning skills

Excellent understanding of ERP systems specifically SAP and MS office

Thorough knowledge of Supply chain management on execution of deliveries into Global markets

Understanding of Quality Management and compliance systems within the Pharmaceutical industry

Ability to drive manage and drive projects to completion

Ability to generate appropriate and robust business relationships with customers

Ability to influence customers where necessary and deal with difficult customer communications

Resilient profile with the ability to deliver in an ambiguous environment

Ability to engage and manage multiple stakeholders to achieve the objective

Organised with systematic approach to prioritisation

Process orientated to achieve the business objective

Why Join Catalyx At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.

At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.

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