German Customer Service and Sales Officer in Malta, Dublin Pike

Are you a fluent German speaker with a background in sales and a passion for customer excellence? Join a

Great Place to Work-Certified

international bank that is redefining the "new generation" of digital lending.

As a

Customer Service&Sales Officer , you will be a key driver in our German‑market operations. This role is designed for a target‑driven individual who can blend high‑level customer support with the ability to convert inquiries into successful loan and card applications. You'll be working in a fast‑paced Fintech environment where your sales experience will directlyimpact the bank's growth.

Your Responsibilities

Sales&Conversion: Actively engage with German‑speaking leads to guide them through the loan application process and promote our card products

Customer Support: Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals

Onboarding&Verification: Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant

Portfolio Growth: Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels

Market Insight: Use your sales expertise to identify customer pain points and suggest improvements to our product offerings

Requirements

Language: Native or C1 level fluency in German (essential) and a professional command of English

Sales Experience: Minimum 1-2 years of experience in a sales‑driven environment (e.g., Telesales, Business Development, or Commission‑based Retail)

Financial Literacy: Previous experience in banking or financial services is highly preferred

Tech Savvy: Strong proficiency in Microsoft Office, specifically Excel, and experience with CRM systems

Work Authorization: You must hold an EU Passport or currently have the legal right to work in Malta

Attributes: Resilient, persuasive, and motivated by hitting performance targets

Benefits

Salary: Competitive base salary of€23,000 - €28,000 per year (depending on experience)

Bonuses: Performance‑based bonus structure

Relocation Support: Financial assistance (relocation bonus) to help you settle into life in Malta

Health&Security: Comprehensive Private Health Insurance and Life Insurance

Office Culture: Modern office facilities featuring daily fresh fruit, coffee, and toast

Social Life: Regular monthly after‑work events and "Casual Friday" drinks

Lifestyle: Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations

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