Customer Success Associate - Senior Position, Dublin Pike

Customer Success Associate - Senior Position FOCAL FACT LIMITED

Ref: #JOB-2447604

Office 004, Tallaght Rtl Ctr, High Street, Dublin 24, D24 YK8N

Eligibility In order to work in Ireland a non‑EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description Location: Office 004, Block 5, Tallaght, Dublin 24, Ireland (Hybrid)

Minimum Annual Remuneration:€40,000 (fixed)

Hours of Work: 40 hours per week (Monday–Friday)

Description of Employment: This role supports the delivery of the company’s expert network services by executing client projects and ensuring timely and compliant sourcing of experts. The position contributes directly to operational delivery and client satisfaction.

Key Duties and Responsibilities

Execute client projects by identifying, sourcing, and qualifying relevant subject‑matter experts

Communicate with clients to clarify project scope and requirements

Conduct outreach to experts using approved communication channels

Screen experts to ensure suitability and compliance with company policies

Coordinate scheduling of expert consultations

Maintain project timelines and ensure deadlines are met

Record and update project data within internal systems

Support Customer Success Managers in delivering client engagements

Ensure all activities adhere to compliance, confidentiality, and data protection requirements

Assist in onboarding and supporting junior team members

Skills, Qualifications, and Experience Bachelor’s degree or equivalent qualification

Minimum 2 years’ experience in a client service, research, or operational role

Strong communication and organisational skills

Ability to manage multiple tasks and deadlines

Attention to detail and adherence to compliance processes

Familiarity with online research tools and CRM systems

Additional Information

This vacancy is suitable for Remote/Blended working

Sector: professional, scientific and technical activities

Career Level

Experienced [Non-Managerial]

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