Behavioural Health Coach, Dublin Pike

Brief Overview

As a Behavioural Health Coach, you are responsible for supporting and encouraging users as they engage with a wide range of Mental Health and Wellbeing programmes for anxiety, depression, and stress; providing guidance and one‑on‑one encouragement to those who need additional support in the form of written reviews. You will be a part of our rapidly expanding clinical team and play a critical role in our users’ success in SilverCloud programmes. This position is part‑time at 20 hours per week.Core Responsibilities

Demonstrate excellence and innovation in digital behavioural health coaching Review user’s engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes Provide weekly written reviews to support and guide users as they progress through their programme.Monitor content for potential concern, using the data available and escalating information through the appropriate channels Demonstrate supportive presence by expressing empathy, observing patterns in tracking, adding depth to user experience, and supporting realistic and personalized goal‑settingEncourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increasing depth of user understanding of the content and tools in the programme Work collaboratively with the clinical supervisor team to respond to users, promoting safety and engagement as well as access to the appropriate treatment option.Attend monthly meetings with your manager, supervisor and attend a monthly group supervision. Qualifications

Currently undertaking or have completed a Master’s degree and/or a Doctorate in the field of Psychology, Social Care, Psychotherapy or Counselling and be registered (or be in the process of becoming registered) with an applicable recognised professional body in Ireland A strong understanding of Online Mental Health ServicesExperience working in Children&Young People services is desirable Excellent communication, writing and typing skills; able to use written communication in a clear and personal way Comfort using multiple technological tools in your day‑to‑day; you are able to adapt and grow with technological developments quickly Insightful, empathetic and compassionate; you’re closely observant about your users and are able to see that detail to make your users feel known, supported and motivatedExcellent judgement; with close training and supervision, you are able to identify and appropriately respond to risk indications, recognise the limits of your training and expertise and consult a supervisor as appropriate, and operate within the boundaries of the coaching role, without engaging in analysis, counselling, assessment or therapyExperience with cognitive behavioural models, motivational interviewing or short‑term therapy approaches Benefits

23 days annual leave + 1 birthday day + 4 Mental Health days Private Health Care– Irish Life Pension Life Insurance Income Protection Healthy work‑life balance – wellness days and a supportive working environment Employee Share Purchase Plan (ESPP) Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion programFree Subscription to the Calm App Tuition Assistance Program

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