Customer Service Executive, Dublin Pike

Soudal is Europe's largest independent producer of mastics, adhesives and PU foams for both the professional and private user. With more than 4800 employees, a turnover of 1.51 billion euros and 34 production sites on 5 continents, this 100% Belgian family business, founded by Vic Swerts, has grown into a global player and expert in chemical building specialties. Driven investments in R&D, a longstanding vision of innovation as well as adaptations to local market needs laid the foundation for outstanding performance.

Soudal Ireland is seeking a proactive and customer-focused

Customer Service Executive

to join our team based in

Santry . This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with customers, and has a strong commercial mindset. You will play a key role in delivering exceptional service while supporting sales growth and maintaining strong customer relationships.

Act as the first point of contact for customer enquiries via phone and email

Process customer orders accurately and efficiently using SAP

Manage and resolve customer queries, complaints, and delivery issues in a timely manner

Maintain and develop strong relationships with existing customers

Support the sales team in identifying opportunities to upsell and cross-sell products

Monitor order status, stock levels, and delivery schedules to ensure customer satisfaction

Prepare and maintain reports using Microsoft Excel

Liaise with internal departments including sales, logistics, and finance

Ensure all customer interactions reflect the company’s high standards of service

Profile

Previous experience in a customer service or sales support role

Strong SAP experience (order processing and customer management)

Proficient in Microsoft Excel (reporting, data analysis, and tracking)

Excellent communication and interpersonal skills

Customer-focused with a strong sales awareness

Ability to manage multiple tasks and work under pressure

High attention to detail and problem-solving skills

Team player with a positive and proactive attitude

Experience in a fast-moving or manufacturing/distribution environment

Familiarity with CRM systems

Strong organisational and time management skills

Offer

Competitive salary package

Supportive and collaborative team environment

Opportunities for career progression within the company

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