Multilingual Customer service Agent, Dublin Pike

3rd Floor, Ormond Building, 31-36 Ormond Quay Up, Dublin 7, D07 EE37

Job Description We are seeking a highly skilled customer service representative to join our diverse team in this role. You will be the primary point of contact for a wide range of clients across southern Africa. You’ll be responsible for providing support, resolving complex inquiries, and ensuring a seamless customer experience by communicating fluently in English and Zulu.

Key Responsibilities

Act as the primary point of contact for clients across southern Africa.

Provide support and resolve complex inquiries.

Ensure a seamless customer experience through effective communication in English and Zulu.

Sector

Information and communication

Career Level

Professional

Eligibility Non‑EEA nationals must hold a valid employment permit.

Candidate Requirements Essential

Minimum experience required: 0 years

Minimum qualification: Level 4 (including Leaving Certificate, Leaving Certificate Applied, Leaving Certificate Vocational Programme)

Fluent in Zulu and English

Excellent communication skills

Proven time management skills and ability to work under time pressures

Strong team spirit and commitment to customer satisfaction

Desirable

Skills: Communications, Customer Service

Competencies: Decision Making, Time Management

Languages: English C2‑Master (Fluent), Zulu C2‑Master (Fluent)

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