Warranty Administrator, Parkwest D12 (#2003), Dublin Pike

Warranty Administrator Introduction This is a newly created role within the team, supporting the Warranty Manager. The position will play a key role in ensuring the efficient handling of warranty claims, dealer queries, and reporting, while maintaining compliance with manufacturer guidelines and internal processes.

Key Responsibilities

Compile and analyse reports across multiple warranty systems and the dealer management system

Act as the main point of contact for dealer queries regarding warranty coverage and general enquiries

Review warranty claims submitted by dealers to determine eligibility and coverage

Ensure all supporting documentation is complete and compliant (technical reports, photos, attachments, etc.)

Analyse customer complaints and technical reports to assess warranty validity

Ensure all claims align with manufacturer bulletins and warranty guidelines

Verify correct part usage and liaise with the Parts Department as required

Maintain accurate records within the warranty system

Manage dealer tickets via the online portal— review, advise, switch, or submit as appropriate

Investigate claims rejected by the automated system and conduct manual analysis where required

Process out-of-warranty goodwill claims in line with company criteria

Prepare weekly reports on projected warranty spend per dealer

Conduct ad hoc analysis of claims data (e.g. part validation, invoices, prior claims)

Support warranty safety recalls in collaboration with the manufacturer

Attend online meetings relating to recalls and technical updates

Liaise with internal teams to support recall launches and readiness

Issue recall communications to customers and assist with scheduling

Key Requirements

Experience in a

warranty, technical, or administrative role

(automotive or similar industry preferred)

Strong analytical skills with the ability to review and interpret technical and financial data

High attention to detail and ability to ensure compliance with processes and guidelines

Strong communication skills, with the ability to liaise with dealers and internal teams

Ability to work independently and resolve issues proactively

Good organisational and time management skills

Proficiency in Microsoft Excel and experience working with multiple systems

#J-18808-Ljbffr