Tech Customer Support Agent (Dutch), Dublin Pike

Contract : Full-time role 40 hours per week

Work Hours : 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).

Kindly be informed that sponsorship is not available for this position. A valid Full‑time work permit is mandatory for us to proceed with your application.

Duties and Responsibilities

Develop deep knowledge within a complex product group.

Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.

Own tasks end‑to‑end until they are assigned to a specialist.

Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.

Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.

Partner with product support group specialists to determine solutions to advertising bugs and product confusion.

Facilitate a high‑end customer experience related to support for advertising bugs.

Mentor team members and own product support areas.

Professional Skills

Excellent oral and written communication skills required.

Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications.

Aptitude to support sophisticated products.

Ability to overcome a product learning curve.

Ability to think critically and problem‑seek.

Ability to work in teams.

Bachelor’s Degree.

Minimum of 1 year of experience in Customer Service/Call Centre.

Proficient with using computers.

Language(s) Required Fluency in English and Dutch is essential.

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