Quality Expert Reviewer - Ukrainian/English, Dublin Pike

Overview Multi Channel- Quality Expert Reviewer (Ukrainian speaker) - Dublin City Centre

Must be able to evidence previous Content Moderator Experience.

Start Dates: Various.

Location: Onsite Dublin city centre (no work at home option currently available)

Salary:€42,667

Shifts: Full Time, 40 hrs, Fully Flexible across Mon– Sun 08.00 – 19.00

Training: 4 weeks on site in Dublin

Contract: Permanent

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.

Duties and responsibilities You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team.

Content Moderation

– content includes the following topics unless otherwise mutually agreed:

Organizing or credibly threatening violence

Promoting self-harm

Organizing theft, vandalism, fraud, poaching, or sale of restricted goods

Misrepresentation, impersonation and privacy violations

Hate speech, bullying

Phishing, spam, and malware

Child exploitation

Nudity, pornography

Sexual solicitation

Others as mutually agreed in an SCN

ID Review and Authenticity/Access Flows

Escalations

The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas:

HERO (viral/meme content)

DOI (Dangerous Organization)

High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each‘agent’ – which will be critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials.

Values we look for you to have

Process Excellence

– Doing things well means something to you and you will always strive to improve on your work.

Collaboration

– You enjoy working with others and you like working as a team player.

Communication

– You can speak and write clearly and in a confident manner.

Emotional Intelligence

– You possess the ability to be emotionally intelligent, meaning you are able to empathise, be kind and be good with others.

Open-Mindedness

– You are able to be open to different ways of thinking and new ideas.

Critical Thinking

– You can think logically when making decisions.

Solution Orientation

– Having a forward thinking mindset focused on resolving challenges.

Entrepreneurship

– Taking ownership, not being afraid to take on new tasks, developing and being self-driven.

Benefits

Healthcare insurance

Death in service

Annual leave 20 days + 10 days bank holiday

4% pension

Bonus (non contractual and applicable for certain roles)

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels– UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however this may not be possible. In this instance we reserve the right to reject your application.

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