German or Dutch Customer Support, Dublin Pike

German or Dutch Speaking Technical Customer Support Specialist Rotational Schedule | Monday–Sunday between 8am–10pm (No Night Shifts)

Are you a German speaker with strong technical problem-solving skills and a passion for delivering excellent customer experiences? Join a global leader in digital innovation and support one of the world’s most recognised online advertising platforms.

This is an exciting opportunity to build expertise in cutting‑edge digital products while working in a fast‑paced, international environment with strong career growth potential.

What You’ll Be Doing

Become a product expert across a complex digital advertising platform

Investigate and resolve technical issues affecting advertisers and internal sales teams

Manage cases end‑to‑end, ensuring timely resolution and excellent service delivery

Identify whether issues are caused by product bugs, user confusion, or technical errors

Work closely with specialist support teams and engineers on escalated cases

Clearly explain solutions, workarounds, and next steps to stakeholders

Help improve the customer experience by providing high‑quality technical support

Support team development through mentoring and knowledge sharing

What We’re Looking For

Native or fluent German or Dutch with strong English communication skills

Strong troubleshooting, analytical, and problem‑solving ability

Comfortable working with digital tools, systems, and online platforms

Experience in customer support, technical support, or online operations is highly desirable

Experience working in KPI or target‑driven environments

Strong communication skills with the ability to simplify technical issues

Positive team player with the ability to adapt quickly to new systems and products

Why Join?

Join a globally recognised organisation with excellent training and development

Build valuable experience in tech, digital advertising, and platform operations

Clear progression opportunities in operations, support, and specialist teams

Inclusive, collaborative, and multicultural workplace

No night shifts

Sponsorship is not available for this role

Applicants must already hold full valid working rights in Ireland

If you're a German or Dutch speaker looking to grow your career in tech support within a world‑class environment, this could be a great next move.

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