Quality Expert Reviewer - Portuguese (Brazilian)/English, Dublin Pike

Overview Multi Channel- Quality Expert Reviewer (Portuguese (Brazilian)/English speaker) - Dublin City Centre

Must be able to evidence previous Content Moderator Experience.

Location: Onsite Dublin city centre (no work at home option currently available)

Salary:€ 42,667 per annum

Shifts: Full Time, 40 hrs, Fully Flexible across Mon– Sun 08.00 – 19.00

Training: 4 weeks on site in Dublin

Contract: Permanent

Background Checking:

Right to Work

Criminal Record Check

Credit Check

Any other associated checks

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.

Duties and Responsibilities You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to:

a) Content Moderation– content includes the following topics unless otherwise mutually agreed:

Organizing or credibly threatening violence

Promoting self-harm

Organizing theft, vandalism, fraud, poaching, or sale of restricted goods

Misrepresentation, impersonation and privacy violations

Hate speech, bullying

Phishing, spam, and malware

Child Exploitation

Nudity, pornography

Sexual solicitation

Others as mutually agreed in an SCN

b) ID Review and Authenticity/Access Flows;

c) Escalations.

The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas:

HERO (viral/meme content)

DOI (Dangerous Organization)

High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials.

Values we look for you to have

Process Excellence

– Doing things well means something to you and you will always strive to improve on your work.

Collaboration

– You enjoy working with others and you like working as a team player.

Communication

– You can speak and write clearly and in a confident manner.

Emotional Intelligence

– You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.

Open-Mindedness

– You are able to open to different ways of thinking and new ideas.

Critical Thinking

– You are able to think logically when making decisions.

Solution Orientation

– Having a forward thinking mindset focused on resolving challenges.

Entrepreneurship

– Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us

Healthcare insurance

Death in service

Annual leave 20 days + 10 days bank holiday

4% pension

Bonus (non contractual and applicable for certain roles)

Language Proficiency Requirement Only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

#J-18808-Ljbffr