Hotel Receptionist, Cork

Job Title Hotel Receptionist

Location: Waterford, Ireland

Employment Type: Full-time

About the Role We are seeking a friendly, organized, and customer-focused Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional service and ensuring a seamless experience from check-in to check-out.

Key Responsibilities

Greet guests upon arrival and provide a warm, professional welcome.

Handle guest check-ins and check-outs efficiently and accurately.

Manage reservations, including booking, modifications, and cancellations.

Answer phone calls, emails, and in-person inquiries, providing information about the hotel, facilities, and local attractions.

Process payments and maintain accurate records of transactions.

Address guest complaints or issues promptly and professionally, escalating to management when necessary.

Maintain a clean and organized reception area.

Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Assist with administrative tasks such as filing, data entry, and preparing reports.

Promote hotel services, amenities, and special offers to guests.

Ensure compliance with health and safety regulations.

Requirements

Previous experience in a customer service or hospitality role is preferred.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficiency in using hotel management software and Microsoft Office Suite.

Fluency in English; additional languages are a plus.

Friendly, approachable, and professional demeanor.

Ability to work flexible hours, including evenings, weekends, and holidays.

Knowledge of the local area and tourist attractions is an advantage.

Benefits

Competitive salary.

Employee discounts on hotel stays and dining.

Opportunities for career development and training.

Friendly and supportive work environment.

How to Apply If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from you! Please send your CV and a cover letter to today.

Equal Opportunity Employer We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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