Customer Service Representative, Dublin Pike

KENN CO. UNDERWRITING LIMITED, Grange Rd off Pk, Un, Grange Road, Dublin 16, D16 WK65

In order to work in Ireland a non‑EEA national, unless exempted, must hold a valid employment permit. Please review the eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description APA qualification is required. The successful candidate will work within the KennCo Insurance customer service department. The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid‑term adjustments, and any other insurance queries our customers may have. The role provides an opportunity to get experience in the areas of customer service, customer retention, and policy administration.

Key Responsibilities

Ability to work in all sections of personal lines, including renewals

Processing mid‑term adjustments

Responding to after‑sales customer enquiries

Building rapport with customers

Retaining existing business and working towards renewal retention targets

Ensuring all data is kept up to date on applied relay systems

Dealing with all customer requests efficiently

Providing a high level of customer service

Processing administrative duties with high accuracy and attention to detail

Skills&Knowledge

Excellent organisational skills and ability to prioritise and manage daily tasks

Ability to work on own initiative and as part of a team

Ability to work within a fast‑paced environment

Applied system (Relay) knowledge an advantage

Clear and proficient communication and negotiation skills

Motivated and having a positive outlook

Experience&Qualifications

Minimum APA qualified

Sector: Financial and insurance activities

Career Level

Experienced [Non‑Managerial]

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