Client Services Representative, Dublin Pike

Eurofins Biomnis Ireland

is the leading independent provider of Medical Laboratory Services in the country and part of one of the largest medical laboratory groups in the world.

Eurofins Biomnis

is part of the

Eurofins Scientific Group .

We are now recruiting for a:

Client Services Representative

We are currently seeking to recruit a

Client Services Representative

to join our

Client Services

team at the Eurofins Biomnis laboratory in Sandyford, Dublin18.

This is an excellent opportunity if you are looking to grow and progress in your career.

What We Offer As an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues. In the spirit of supporting and improving the health and well‑being of our employees, building resilience, confidence and compassion through education and activities, our "Wellbeing Committee" was founded. The Wellbeing Committee plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.

You will receive an overall benefits package, including:

Pension Scheme

Life Assurance

Income Protection

Annual Bonus Scheme

Company Credit Union Scheme

Long Service Award Scheme

Health Insurance

Employee Assistance Programme (EAP)

Higher Education Policy

Bike to Work Scheme

Tax Saver Travel Scheme

Eurofins Employee Referral Programme

So, if you are a strong communicator, highly organised, with enthusiasm to see a problem through to the end, and with a passion for delivering first class service to your clients, this might be the role for you.

Training and development support will be given to you to help your progression within the organisation.

We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

- Monday to Friday 9am - 5.30pm&11.30am - 8pm, on a rotational basis.

- Availability to work a Saturday shift when required.

Please note this is not a HYBRID role, this role will be based on site in Sandyford, Dublin 18

Job Description The

Client Services Representative

will work in a team who work together to ensure a best‑in‑class service is delivered to Eurofins Biomnis customers.

Use of Laboratory Information Management Systems in place in the laboratory.

Be aware and compliant with all the documentation related to your Department to include– Training Records, SOP’s, Forms, including reading and acknowledging required documents on QPulse.

Provide phone and email support for all Client Service requests and ensure best service to our Clients.

Log all Service Requests on Eurofins Biomnis’ CRM software system, ensuring the action required is taken to fully resolve the enquiry and close off on CRM.

Provide clients with the support and information needed to manage their patient’s health.

Liaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs.

Actively liaise between the Laboratory and the client, to notify them of any critical patient information ranging from unusual results, to problematic specimens.

Cover of Client Services department duties where there is annual leave or other lack of cover.

Escalate issues as required to the Client Services Manager and keep Client Services Manager updated of any relevant Client issues.

Recognise and alert the Client Services Manager of any unusual trends in client calls.

Qualifications Education

Leaving Certificate (or equivalent).

A recognised computer/secretarial qualification an advantage.

Experience

Ideally, 2 years’ experience in a client service and/or secretarial role within another health care organisation.

A knowledge of healthcare/ science an advantage.

Skills&Abilities

Excellent English language and typing skills.

Excellent phone manner and warm, approachable inter‑personal and communication skills.

Problem solver with strong organisational skills.

Highly detail‑oriented and deadline driven.

Good listener.

Good team player.

Flexible and can‑do attitude, always willing to go the extra mile.

Good experience of using MS office software.

Knowledge and experience of any Laboratory Information Management and/or CRM system would be a distinct advantage.

Eurofins Biomnis is an Equal Opportunities Company

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