SoHo Retain&Grow Executive, Dublin Pike

SoHo Retain&Grow Executive Here at Three, we’ve done things differently since day one. We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when wepower the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself.

Join us as a SOHO Account Executive As a member of the Soho team you will utilize a combination of analytical thinking, sales&customer experience skills to ensure all existing customers receive the highest quality service and to ensure we retain and cross sell to our existing customer base.

What else it involves

Handle all inbound calls in a timely and effective manner

Identify customer’s needs, clarify information, and provide solutions or alternatives to customer queries

Outbound calling to retain&grow accounts in the existing Soho customer segment

Complete outbound calling campaigns to both retain and cross sell into the Soho customer segment

Use of telephony platform to drive outbound activity on campaign-based leads

Seize opportunities to cross sell core products as well as our more than mobile suite of products

Utilize Salesforce through all engagements with customers

Manage all pipeline through Salesforce effectively

Exceed all monthly sales and retention targets

Build sustainable relationships by going above and beyond for your customer

Align with Three Sales Methodology to collaborate effectively with sales specialists in order to provide value to our customers through our 3CS portfolio

Capture all key customer information on any engagement such as industry type and ensure marketing permissions are up to date to drive future engagement

Ensure that Customer Satisfaction targets are achieved on a continuous basis

Make recommendations on upgrades, features, plans and accessories as per the requirement of the clients

Create, manage, and keep pipeline up to date via use of Salesforce

The skills we’re looking for

Proven track record in B2B sales environment preferred but not essential

Excellent phone skills and the ability to meet customer expectations where possible

Good teamwork skills and proactive approach to teamwork and sharing workloads

A willingness to actively engage in transformation for future e.g. AIA Engage&Finesse

Have a drive for self-development

Excellent negotiation skills

Experience working in a high-volume contact centre an advantage

Negotiation and the ability to reach agreement

Excellent communication skills, both verbal and written

Good organisational skills and the ability to multitask

Excellent telephone manner

Exceptional customer experience skills

Ability to work in a fast‑paced environment

Strong listening skills and sales skills

A data centric mindset

Benefits of Working at Three

Flexible working with our new Hybrid model; employees enjoy more flexibility working from home and our office locations (3 days per week office based)

Competitive salary, commission structure&pension contribution

25 days holidays plus 2.5 company days

Annual Leave buy or sell (buy or sell up to 5 days AL each year)

Healthcare Insurance through our flexible benefits programme

Life assurance, phone&laptop, subsidised canteen

Access to learning&development

Free on‑site parking

We encourage you to apply today. Visit #Jobs

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ’tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email .

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