Bilingual Customer Support (German/English) - Part-Time, Dublin Pike

Job Summary Global MNC Tech is seeking a dedicated and enthusiastic

Bilingual Customer Support Representative

fluent in German and English to join our dynamic team on a part-time basis. The ideal candidate will serve as the first point of contact for our international customers, providing exceptional support, resolving inquiries efficiently, and ensuring a seamless customer experience. This role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers from diverse backgrounds.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and live chat in both German and English.

Resolve product and service issues efficiently, ensuring customer satisfaction and loyalty.

Document customer interactions, feedback, and solutions accurately in the companys CRM system.

Collaborate with internal teams to address complex issues and provide timely solutions.

Identify recurring customer concerns and suggest improvements to processes or product features.

Maintain a high level of product and service knowledge to provide accurate information to customers.

Required Skills and Qualifications

Fluency in

German and English

(both written and spoken) is

mandatory .

Strong communication and interpersonal skills.

Ability to remain calm and professional when handling challenging customer interactions.

Basic technical skills and comfort navigating CRM platforms, ticketing systems, and Microsoft Office Suite.

Problem-solving mindset with attention to detail.

Flexibility to adapt to changing processes and customer needs.

Experience

Minimum

1–2 years of experience

in customer service, call center, or support roles preferred.

Experience supporting international clients or working in a bilingual environment is highly advantageous.

Working Hours

Part-time role:

Flexible shifts ranging

15–25 hours per week .

Shift timings may include mornings, afternoons, or evenings, with potential weekend coverage depending on business needs.

Work-from-home or hybrid options may be available depending on candidate location and company policy.

Knowledge, Skills, and Abilities

Exceptional problem-solving and critical thinking skills.

Strong organizational skills and ability to multitask.

Empathy and customer-centric mindset.

Quick learning ability for product knowledge and procedural updates.

Cultural sensitivity and adaptability for interacting with diverse global clients.

Benefits

Competitive hourly rate with potential performance-based incentives.

Flexible working hours tailored for work-life balance.

Professional development and training opportunities.

Supportive and inclusive international work environment.

Opportunity to gain experience with a leading global tech company.

Why Join Global MNC Tech? Joining Global MNC Tech means becoming part of a forward-thinking multinational organization where innovation, customer satisfaction, and employee growth are valued. You will work alongside a diverse, global team, develop bilingual professional skills, and make a direct impact on our international customer experience. This is a unique opportunity to contribute to a leading tech company while enjoying flexible part-time work.

How to Apply Interested candidates are invited to submit their

resume/CV

along with a

cover letter highlighting bilingual experience

to us Please include the subject line:

Bilingual Customer Support (German/English)– Part-Time Application .

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.

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