Customer Support Engineer, Dublin Pike

Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The company focuses on innovation and invests 15% of sales back into R&D. Our expert teams work with leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Group/Division

The KLA Services team, headquartered in Milpitas, CA, is our service organization that includes Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The Services organization partners with field teams and customers to maintain high performance and productivity of our products through a flexible portfolio of services. Our services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support, and a comprehensive parts network to ensure worldwide availability of parts.Job Description / Preferred Qualifications

We are looking for a talented

Customer Support Engineer

based in our Dublin, Ireland location. Major responsibilities include: Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site Representing the company to the customer and accountability for customer satisfaction with serviceCoordinating actions with customers to minimize downtime Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems Interface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliabilityEssential soft and technical skills

Bachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent Good practical skills in electronic, electrical, pneumatic, mechanical assembly Ability to read and work with engineering drawings, schematics, and technical manuals Excellent analytical problem-solving skillsGood presentation and communication skills Availability to travel to other European sites on a limited basis Availability for training periods in USA / Asia Proficiency in MS Office tools A valid driving license is required for the country you will be working in As part of the Customer Service Team, the successful candidate will be required to work a days shift pattern in support of a 7 day X 24-hour manufacturing environment. A shift cycle allowance will apply.KLA offers a challenging and multinational environment at the forefront of high technology and a market-competitive package. Successful applicants will be formally trained at one of our award-winning training centers in the USA, California, Singapore, or Taiwan. Minimum Qualifications

Master\'s Level Degree with related work experience or Bachelor\'s Level Degree with related work experience of 2 years. Equal Employment Opportunity&Fraud Notice

KLA is proud to be an equal opportunity employer. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment, and does not work with recruiters or third parties who charge such fees. Please ensure that you have searched KLA’s Careers website for legitimate postings. If you are concerned about communications, interviews, or offers, please email to confirm the person you are communicating with is an employee. We respect your privacy and handle information confidentially.

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