Clerical Officer - UPMC Sports Surgery Clinic, Dublin, Dublin Pike

Clerical Officer - UPMC Sports Surgery Clinic, Dublin Location: Sports Surgery Clinic, Dublin

Job type: Permanent

Overview of role To ensure the smooth running of the Admissions Department and the provision of a seamless service for patients and families from first contact to handover to clinical colleagues.

Primary Duties and Responsibilities

Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode all through the Admissions process.

Ensures that the patient is properly identified and that all records including patient wrist band, medical record and computer record match, and are verified as correct by the patient.

Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the Admissions Department. Ensures that all excess payments are deducted as necessary.

Rotates between reception, admissions, operations (including scheduling patient admissions, cancellations, time changes and pre admission of patients) as required. Verifies patient's insurance details as required.

Performs switchboard duties and answers the telephone professionally and according to policy.

Ensures the seamless administration of the patient admission from first contact to handover to clinical colleagues.

Treats colleagues, patients, families and visitors with dignity and respect at all times.

Drive quality and ensure it is compliant to relevant standards. Reception duties as part of your duties ensuring all calls and queries are answered.

Admissions of patients to Inpatient Ward and Day ward.

Preparing charts for following day and ensuring letters are filed in charts.

Maintain an awareness of the privacy of patients in relation to all activities.

Create a culture of accountability openness to change; respect for the individual and teamwork that supports the achievement of our goals.

Actively participate in the Clinic's accreditation programme and the ethos of continuous quality improvement and implement and maintain procedures in the department.

Ensure incidents, near misses, involving patients and staff are documented and reported in accordance with the Clinic's procedures and guidelines.

Advise theatre staff of any changes to theatre list regarding additional cases, cancellations etc.

Effective communication with all personnel contributing to patient care within the clinic.

Liaise effectively with all members of the multi disciplinary team to ensure that care delivery is patient focused and of the highest standard.

Demonstrate initiative and be receptive to new ideas and development.

Display qualities of leadership and good communication with all users of service and other service providers.

Welcomes change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.

Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.

Qualifications&Experience

Accurate data entry and keyboard skills.

Previous experience of working within an acute/clinical setting desirable.

Self directed and an ability to work independently.

Diplomatic and tactful with the ability to build and maintain relationships.

A team player with an open and flexible attitude.

Excellent communication skills - written and verbal.

Proficient in the use of Microsoft Office suite.

Open to change and able to adapt to an ever changing work environment.

Ability to identify potential difficulties and formulate solutions.

Be of good character.

Fluency in written and spoken English.

Equal Opportunity Statement UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

Fully paid maternity and paternity leave for new parents.

Competitive Pension Plan.

Company funded Death in Service Benefit up to 3 times.

Critical Illness cover for all employees up to the age of 66.

Enhanced annual leave up to a maximum of 27 days.

Flexible working opportunities to support you to work around external family commitments.

Opportunities for continued learning and career advancement.

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