Customer Service Specialist, Dublin Pike

Overview

Position : Customer Care Representative (Motor Fleet Industry) Salary : 32,000 to 36,000 + 5,000 yearly bonus guaranteed Location : Sandyford, Leopardstown (3/4 days on site 1/2 day WFH) As our clients team continues to expand alongside the rollout of our new VOR system, they are seeking a customer-focused professional to join the Operations Team. This role will serve as the primary point of contact for drivers and customers, supporting booking management, handling queries, and ensuring smooth day-to-day operations.This is an excellent opportunity for an individual with experience in customer service, call centre operations, or administration who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering a high standard of service. They sound like an amazing brand, I would love to work for them! What will I be doing every day?Acting as a key point of contact for driver and customer queries via phone and email Coordinating and scheduling services, repairs, and appointments Providing customers with regular updates on progress and service status Liaising with garages, suppliers, and third-party providers to ensure efficient service deliveryMaintaining accurate internal systems, records, and operational documentation Supporting the Operations Team to ensure vehicles and services run efficiently and effectively Resolving issues and queries promptly, professionally, and with a customer-focused approach Qualifications

Previous experience in a customer service, call centre, retail, administration, or similar customer-facing role Strong communication skills with confidence handling phone calls, emails, and internal systems Excellent organisational skills with strong attention to detail Ability to manage and prioritise multiple tasks in a fast-paced environmentA positive, proactive team player with a flexible and can-do attitude Competent IT skills, including experience using Outlook, Excel, and internal systems Previous experience within the automotive, fleet, or service industry(not essential) Experience coordinating bookings and liaising with suppliers or external service providers

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