Customer Engagement Applications, Dublin Pike

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and invests 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Applications Engineer– LS/SWIFT Division The LS‑SWIFT Division of KLA’s Global Products Group provides patterned wafer inspection systems for high-volume semiconductor manufacturing. Its mission is to deliver market-leading cost of ownership in defect detection for a broad range of applications in the productionof semiconductors. Customers from the foundry, logic, memory, automotive, MEMS, advanced packaging and other markets rely upon high-sample wafer inspection information generated by LS‑SWIFT products. LS (Laser Scanning) systems enable cost-effective patterned wafer defect detection for the industry’s most sophisticated process technologies deployed in leading-edge foundry, logic, DRAM, and NAND fabs. SWIFT (Simultaneous Wafer Inspection at Fast Throughput) systems deliver all-wafer-surface (frontside, backside, and edge) macro inspection that is critical for automotive IC, MEMS, and advanced packaging processes as well as foundry/logic and memory fabs. As an Applications Engineer, you’ll work closely with customers and multi‑functional teams to maintain and optimize laser scan tools, develop innovative applications, and drive improvements for next-generation products. This role combines technical expertise with customer engagement, ensuring our tools deliver maximum value in advanced semiconductor fabs.

Responsibilities

Deliver expert technical support that ensures optimal tool performance in customer fabs.

Implement detailed installation plans.

Develop and implement applications that solve customer problems using existing and pre-release products.

Work with engineering teams to resolve hardware/software issues, scope feature requests to improve current products, and collect requirements for future products.

Coordinate activities with customers and internal teams.

Maintain strategic customer relationships.

Deliver technical presentations and customer training.

Assist sales teams with technical assessments and product specifications.

Travel up to 20% to support high-volume manufacturing sites.

Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master’s Level Degree and related work experience of 3 years; Bachelor’s Level Degree and related work experience of 5 years.

Experience in semiconductor fabrication or equivalent educational experience.

Strong knowledge of semiconductor process flows and defect types.

Experience in system-level troubleshooting, diagnostics, and reporting.

Cleanroom experience and semiconductor device characterization.

Familiarity with computer operating systems, networking, and analysis tools.

Preferred Skills

Strong customer focus and ability to build collaborative relationships.

Motivation to innovate and proactively deliver exceptional customer outcomes.

Proven technical leadership and problem-solving skills.

Excellent communication, teamwork, and project management skills.

Ability to present technical content to diverse audiences.

Data analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ, etc.).

Benefits We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

EEO Statement KLA is proud to be an equal opportunity employer.

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