Deputy Store Manager - Fashion, Home and Beauty - Grafton Street, Dublin Pike

Purpose

Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer

Drive improved KPI performance and deliver operational efficiency

Setting the strategic direction for the store aligned to the retail priorities

Ensuring the teams within the store are clear on their part to play and holding all line managers to account

Take full accountability for all line management and associated people activity of managers within the store

Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand

Accountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store

Deliver and embed the business transformation plan and change initiatives through the store team

Create the right culture, role modelling new digital ways of working and leadership behaviours

Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play

Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels

Building a diverse and talented team which supports the growth of the wider Region and business

Represents the store voice and takes ownership for action to deliver improvement across the store

Uses data and insight to enhance the customer experience, to improve the operation, and drive results

Support the delivery of Plan A

Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required

Ensuring all line management and people activities are delivered in accordance with company process and policy

Ensure there is an active listening strategy in place across the store, so that the colleague voice is heard

Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store

Maintain a safe and legal store environment

Accountable leader for all elements of VM delivery across all launches, events and campaigns

Key Leadership Capabilities

Successfully embeds change for lasting commercial impact and results

Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting

Holds themselves and their teams accountable for delivering objectives and business targets

Proactively seeks input from customers and colleagues to uncover new business opportunities

Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes

Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are

Uses customer feedback and market trends to guide teams work

Helps teams understand information and business messages by actively seeking out opinions and asking questions

Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues

Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Technical Skills / Experience

Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store

Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems

Uses all available data and MI (internal and external) to identify commercial, visual, cost savings&customer opportunities to increase profit

Current working knowledge of all VM principles

Good level of digital capability and a comprehensive understanding of systems and ability to exploit them

Strong knowledge of the legal requirements and accountabilities across the store

Knowledge of our people policies and of driving and managing performance within a team

The ability to have difficult conversations with effective resolutions with both colleagues and line managers

Great communicator and active listener who will inspire, share their knowledge and best practices with others

Proven ability to plan and review across weekly, monthly and quarterly timeframes

Proven ability to consistently deliver under pressure demonstrating high levels of resilience

Ability to build and maintain relationships with key stakeholders across all levels of the business

Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Relationships and Stakeholders

Customers

Colleagues

Store Leadership

Wider Store Managers

Regional Leadership

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