Guest Relations Executive, Dublin Pike

Overview

Are you a dynamic individual with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for a friendly, professional, and customer-focused Guest Relations Executive to provide excellent service and ensure guests have a positive experience throughout their visit or stay, while continuing to grow professionally. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.Benefits

50% Off F&B in all properties€/£60 employee rate on rooms for all Dalata hotel 30% off Friends&Family rate Pension access (Ask your HR Manager for local pension information) Performance-related bonus plan Development Opportunities through our Dalata Academy to support your career journey Free employee meals on duty Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance ProgrammeCycle to Work Scheme/Transport Schemes Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Key Duties And Responsibilities

Welcome and assist guests in a professional manner Handle guest enquiries, requests, and complaints promptly Provide information about services, facilities, and local attractions Ensure high levels of customer satisfaction Coordinate with other departments to meet guest needs Maintain reception and guest areas to a high standardSupport check-in and check-out procedures when required Build positive relationships with guests and visitors What You Will Need

Excellent communication and interpersonal skills Friendly and professional attitude Strong customer service skills Ability to work in a fast-paced environment Good problem-solving abilities Previous hospitality or customer service experience preferred Flexible to work shifts, weekends, and holidays.About Us

Dalata Hotel Group– We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany&the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone\'s needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

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