Customer Service Project Manager, Dublin Pike

About the job Customer Service Project Manager Harmonics Recruitment are currently seeking a Project Manager Customer Service. Looking to speak with candidates in Dublin/Kildare area.

Responsibilities

Responsible for customer inquiry management and individual contract conclusion. Responsible for preparing offers for the product lines. Calculate, negotiate, conclude and further develop individual contracts in cooperation with Product Sales

Responsible for events and entire customer communication. Prepare, coordinate and commission engine inductions to the Repair Station and/or for mobile events. Review and coordinate scope of work between customer and Repair Station. Clarification and coordination of technical and commercial issues (e.g. extensions, spare parts replacement), event status monitoring and reporting to customers

Repair Station workload management through product request selection and prioritization/coordination between Product Sales/customers and Repair Station

Control of internal/external order management. Assignment/management of internal/external order management of Repair Station/suppliers with scope of work, costs, quality and lead time. Responsible for order performance (cost, profit, time, quality) and event analysis.

Invoice management and preparation of invoices for the billing process. Responsible for releasing invoices to customer, support the management of outstanding invoices and solve invoice disputes.

Customer relationship management through feedback management, customer visits, event review etc. Identification of additional sales potential

Special tasks; participating in or leading projects

All other duties as assigned or required

Person Specification

The candidate should essentially fulfill the following requirements.

Bachelor's Degree relevant to the role, Master's degree preferred.

Problem solving ability in a rapidly changing environment.

High level of service and customer orientation.

Confident and skillful appearance as well as intercultural competence.

Strong team player and ability to deal with conflict.

Ability to work under sustained pressure in a most competitive environment.

Ambitious, motivated, energetic, enthusiastic self-starter who can work on their own initiative.

Ability to identify business issues and barriers.

Ability to work with all levels within the company.

High flexibility and sense of responsibility.

Good interpersonal and communication skills.

Commitment to company values and ethics.

Willingness to travel as per business requirement.

Willingness to undergo further professional training.

IT knowledge (Microsoft Office/SAP).

Knowledge/ Experience

Experience in aviation MRO business advantageous.

Knowledge of capability procedures, EDP systems and processes advantageous.

Disciplined approach to work (standardized, structured) and must be proactive in implementing positive change.

Must be self-driven and be capable of working with peer group to reach agreed management positions.

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