Senior VIP Patient Experience Concierge, Dublin Pike

HMI Medical Centre

is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service representative to ensure our visitors and patients needs are well-taken care of at our centre. Be the first point of contact for all our visitors, which include walk-ins, patients, doctors, and internal staff.Perform high-touch concierge services such as but not limited to greetings, visitor registration, escorting, attending to queries, and etc. Perform personalised service to all visitors, patients, staff which include visiting doctors. Chaperone high-net-worth/ VIPs during their medical appointment.Arranging accommodation, transport and medical appointments. Creating good experience for the patients and visitors during their time in the centre. Handle special projects relating to process improvement, experience enhancement, which will include sourcing of products, implementing new workflow and etc.To respond to any feedback relating to the centre, or its service in a professional manner. Any other ad-hoc administrative duties as assigned. Requirements: Excellent customer service skills, flexible and able to handle difficult situation when required. Must be comfortable being in a customer-facing role.Strong interpersonal and communication skills. Pleasant, Professional, Presentable, and has a Positive attitude. Previous experience in working in high-end, luxury concierge service position will be advantageous. Candidate with longer experience in the above industry will be considered for senior position.Working days: Monday to Friday (office hours), and half day on every alternate Saturdays.

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