Retail Duty Manager— Lead Team&Service Excellence, Dublin Pike

Location:

On site / Dublin, Ireland job type:

Permanent / Full-time Sector and subsector:

Retail | General Salary:

Negotiable salary We are currently recruiting for a fully flexible full time Duty Manager in M3 Mulhuddart. As a Duty Manager / Site supervisor you must be confident, self-motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers.Employee Benefits:

Peer Awards Scheme Employee Referral Scheme Free On-site staff parking Excellent Career Progression Opportunities Bike to Work Scheme Key Responsibilities:

Managing and motivating staff throughout the site and delegating duties when needed. Implement company operating standards on a daily basis. Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach. Ensure a high standard of service is delivered at all times.Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary. Ensuring that all tills have sufficient change and comply to cash holding policies. To be responsible for the processing of a coin order. To oversee the till reconciliation for all the different departments.To be responsible for the balancing of supervisor safe on a daily basis. To do regular walks of the site both inside and outside. To report any issues relating to the store equipment, I.E. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. Ensure all staff dress and appearance is according to company policy.Ensure all drive offs,“did not collects (DNCs) are reported according to store procedures. Ensure all staff under your supervision get their required breaks. Be vigilant when on the shop floor; watch out for any potential theft of stock. Ensuring all staff members adhere to all regulation and legislation in place onsite.The Ideal Candidate will be:

Assertive&authoritative whilst also courteous&respectful Understand how to collaborate with various stakeholders Diplomatic Ability to take control of situations and address them in a calm and professional manner Can work in a fast-paced environment Structured and demonstrates the ability to plan ahead Experienced in people management Experienced in successfully achieving sales targets and KPI's which have been set out by the ManagementA customer focused manager who can build a quality and loyal customer base Excellent verbal and written communication skills

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