Sales Cloud Success Coach, Dublin Pike

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.

The ideal Success Guide is organized, agile, and passionate about Product Education. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.

Responsibilities

Provide prescriptive recommendations, best practices, and technical advice for improving adoption

Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements

Become an expert in Sales Cloud and related products

Help customers consistently achieve their business outcomes

Generate positive feedback from customers, internal teams and leadership

Show continued professional growth and development

Required Qualifications&Skills

3+ yrs relevant experience (Sales Cloud experience)

Undergraduate degree minimum

Trailhead Ranger and Salesforce Administrator Certified

Proven ability to quickly learn new technologies

Consultative and customer-focused approach and engagement style

Ability to navigate, elevate, and lead efforts on complex customer requests

Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)

Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure

Preferred Qualifications&Skills

Trailhead Ranger

Salesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud are considered an Asset

Familiarity with the Salesforce platform

Salesforce admin experience

Fluent in French, German, Italian, Spanish, or Portuguese

In addition to having the Salesforce Administrator Certification, Success Guides will be expected to obtain Salesforce Advanced Administrator, Platform App Builder and Sales Cloud Consultant Certification within the first 90 days of hire. Expectation for candidate to enable and deliver on advanced topics such as Territory Planning, Maps and Platform related topics.

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