Senior Success Guide - Data Cloud/ Agentforce - Italian Speaking, Dublin Pike

Data Cloud is the foundation of Agentforce, enabling real‑time, intelligent decision‑making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context‑aware AI automation, hyper‑personalized customer interactions, and predictive insights, driving greater operational efficiency and business value. Additionally, Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI‑driven marketing automation, personalized engagement, and predictivecustomer insights. By powering hyper‑personalized experiences and real‑time decision‑making, Data Cloud helps organizations maximize customer lifetime value and drive business growth. These two products play seamlessly together and require a resource to speak intelligently to both.

Responsibilities

Be a trusted Data Cloud or Agentforce subject‑matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI and vice versa

Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud and Agentforce usage

Run engagements aligned with Data Cloud and Agentforce product capabilities, tailoring conversations to the unique needs and opportunities of our customers

Build strong relationships with both internal and external business stakeholders

Drive thought leadership, when possible, through mentoring and knowledge sharing

Impact of the Role The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data and AI capabilities. The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as SuccessManagers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption.

Collaboration and Teamwork Collaboration is at the core of our success, and as a Data Cloud or Agentforce Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage.

Basic Requirements

4‑6 years’ experience in a customer‑facing role in the technology industry, preferably with strong Data 360 and AI expertise

Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality

Fluent Italian speaker

Strong communication and interpersonal skills; ability to work collaboratively with cross‑functional, global teams

Ability to facilitate discussions and translate technical concepts&solutions into tangible business value and ROI for customers, driving tangible results

Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams

Proactive and self‑starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues

Bachelor’s Degree

Accommodations If you require assistance due to a disability applying for open positions please submit a request via Accommodations Request Form.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating a workplace that’s inclusive and free from discrimination.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications– without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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